Role OverviewThe online Customer Service Manager is a hands-on leader charged with shaping, supporting, and energizing a high-performing team to deliver stellar customer experiences across every touchpoint.
What You Will Do
Create and publish monthly team rosters, ensure full regional coverage, handle escalated tickets, and deliver weekly region performance reports.
Why It Might Be a Fit
Customer experience driven, communications expert with positive outcomes at front of mind, bubbly attitude, people orientated, and open-minded.
Requirements
- Previous experience in a customer service and omni-channel management
- Proven ability to manage multiple channels of communication in a timely and responsive manner
- Proven experience in fast-paced working environment with ability to achieve set KPI's
- Customer experience driven, communications expert with positive outcomes at front of mind
- Bubbly attitude, people orientated, and open-minded
- Experience in working across multiple systems at one time
- Ability to understand and utilize company policies & processes
- Enjoys collaborating with broader teams to achieve high commercial outcomes
- Ability to deescalate situations and turn a potential negative experience into a positive one
- Calm under pressure with proven ability to work within deadlines
- Ability to work autonomously & within a team environment
- Available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts
- Must have unrestricted access to work in the U.S.
- Must be at least eighteen (18) years of age
Benefits
- Competitive wages
- Generous retail sales incentive programs
- Encouraging & empowering environment with career progression and training opportunities
- Employee assistance program for mental health and counseling services
- 401k, including a matching discount from the company
- Generous product discount!
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