Customer Service Operations Associate

Wolters Kluwer
Any Location, MO
Category Customer Service
Job Description
As a Customer Service Operations Associate, you'll engage in a range of operational and administrative tasks to enhance our customer service processes. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery.

Requirements

  • Oversee basic workflow tasks.
  • Create and interpret simple operational reports.
  • Update and maintain standard operating procedures.
  • Provide first-line support and escalate issues as needed.
  • Track and report on resource utilization and call volumes.
  • Conduct basic quality checks and audit customer interactions.
  • Suggest improvements for operational efficiency.
  • Help coordinate and document training sessions.
  • Manage follow-up activities for unresolved customer issues.
  • Offer support to team members on operational activities.

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
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