Role OverviewThe incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.
What You Will Do
The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.
Why It Might Be a Fit
The incumbent reports to the Director, of Customer Service.
Requirements
- H.S. Diploma or General Education Degree (GED) Required
- One (1) previous year of related healthcare experience Required
- Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred
- Understanding of both hospital and professional billing practices Preferred
- Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred
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