Role OverviewThis position is a full-time customer service role that involves responding to telephone inquiries, performing research to resolve inquiries, and maintaining accurate records. The position requires excellent verbal communication skills, strong human relations and organizational skills, and the ability to handle high-stress situations. The role is located in a typical office environment and may require occasional overtime and weekends.
What You Will Do
The primary responsibilities of this position include responding accurately and timely to telephone inquiries, documenting inquiries, and coordinating with other departments to resolve problems. The role also involves providing feedback to management regarding customer problems, questions, and needs, and maintaining accurate records on complaints and customer comments.
Why It Might Be a Fit
To be successful in this role, you will need to have excellent verbal communication skills, strong human relations and organizational skills, and the ability to handle high-stress situations. You should also be able to learn and operate multiple computer systems effectively and efficiently.
Requirements
- High School Diploma or equivalent
- Excellent verbal communication skills
- Strong human relations and organizational skills
- Ability to handle high-stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
Benefits
- Subsidized health plans
- Dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks, and more
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