Role OverviewJoin Hyatt Hotels Corporation as a Customer Service Phone Agent, where you'll work in a performance-driven environment with opportunities for career growth and a supportive culture. You'll respond to phone calls, emails, and guest inquiries, conduct research to resolve concerns, and thrive in a fast-paced environment.
What You Will Do
Your main responsibilities will include responding to phone calls, emails, and guest inquiries, conducting in-depth research to resolve guest concerns, and meeting performance goals.
Why It Might Be a Fit
This role is ideal for those who enjoy satisfying the needs of others in a fast-paced environment, have refined verbal and written communication skills, and are proficient in multiple PC applications.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience
- Ability to thrive in a fast-paced environment
- Proven track record of meeting or exceeding performance goals
- Strong multitasking skills with proficiency in multiple PC applications
Benefits
- Health and welfare programs
- Retirement savings plan
- Educational assistance
- Employee stock purchase program
- 12 free room nights for full-time associates after 90 days
- Wellness reimbursement
- Community involvement opportunities
- Up to 16 days of paid time off in your first year, plus paid holidays
- Full healthcare benefits after 30 days
- Paid parental leave and adoption assistance
- Tuition reimbursement
- Free access to Headspace for wellness and meditation
- Paid time for volunteer and community engagement
- PerkSpot discounts at top retailers (Apple, AT&T, Verizon, and more)
- Free and discounted room nights, including Friends and Family discounts, at Hyatt locations worldwide
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