Role OverviewJoin Hyatt Hotels Corporation as a Customer Service Phone Agent, where you'll respond to phone calls, emails, and guest inquiries, and conduct in-depth research to resolve guest concerns. You'll work in a performance-driven environment that offers career growth, job enrichment, and a supportive culture. This hybrid role begins on-site and transitions to remote work after 90 days.
What You Will Do
Respond to phone calls, emails, and additional guest inquiries, conduct in-depth research to resolve guest concerns, and thrive in a fast-paced environment.
Why It Might Be a Fit
This is an incredible opportunity to grow within a company recognized on Fortune's '100 Best Companies to Work For' list for eight consecutive years. You'll enjoy up to 16 days of paid time off in your first year, plus paid holidays, full healthcare benefits after 30 days, and growth and Advancement opportunities as early as six months.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience
- Ability to thrive in a fast-paced environment
- Proven track record of meeting or exceeding performance goals
- Strong multitasking skills with proficiency in multiple PC applications
Benefits
- Health and welfare programs
- Retirement savings plan
- Educational assistance
- Employee stock purchase program
- 12 free room nights for full-time associates after 90 days
- Wellness reimbursement
- Community involvement opportunities
- Up to 16 days of paid time off in your first year, plus paid holidays
- Full healthcare benefits after 30 days
- Paid parental leave and adoption assistance
- Tuition reimbursement
- Free access to Headspace for wellness and meditation
- Paid time for volunteer and community engagement
- PerkSpot discounts at top retailers (Apple, AT&T, Verizon, and more)
- Free and discounted room nights, including Friends and Family discounts, at Hyatt locations worldwide
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