Customer Service Rep- Day Shift - Fulltime - Benefits included

Cardinal

Any Location, GA

Category Customer Service

Job Description

Communicate with customers via email, phone, and face-to-face, respond to inquiries, and resolve issues in a fast professional manner.

Requirements

Respond to customers’ inquiries in a fast professional manner
Listen to the customer’s inquiries patiently and seek to resolve them in a manner that meets and exceeds their expectations
Enter customer’s orders in an expedited manner utilizing E1
Identify errors in orders and make the necessary corrections
Communicate any issues with customers to department Managers and seek resolutions
Understand and develop relationships with the customers to profitably anticipate and satisfy their needs
Scan/File driver paperwork into the Share Folder daily
Schedule customer orders in Fuse daily in a timely manner
Perform month price audits for customers
Use AutoCAD when needed for fabricated orders
Use the Daily Tracker to communicate all orders to production
Update the TOTAL SQFT/CURRENT SCHEDULE TRACKER at the end of the day and email it to production leads
Maintain knowledge of E1 (learning the different parts it offers)

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