Role OverviewThis Internal Promotional position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases. The team member may be asked to complete similar job duties for other units using this skill set.
What You Will Do
Initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, interviewing customers in person and/or over the telephone, interacting with other states, employers, and other business partners, making decisions based on case information and providing documentation.
Why It Might Be a Fit
Preference may be given to individuals that have experience with negotiation techniques in a business setting and/or experience in a customer service environment where there are face-to-face interactions.
Requirements
- Currently an employee of the Florida Department of Revenue
- Two years of experience processing information using a computer system
- Two years of experience conducting research and analyzing information to make decisions
- Two years of experience communicating with others to gather information
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- 10 paid holidays annually
- Retirement savings
- Vision and dental insurance
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