Customer Service Rep I (KLASC) Lansing - C-S-R

BCBSM
Lansing, MI
Category Customer Service
Job Description
Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment.

Requirements

  • High school graduate or GED equivalent.
  • One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant.
  • Demonstrated knowledge of policies, practices and procedures related to membership.
  • Demonstrated ability to analyze data and resolve problems related to membership.
  • Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.
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