Role OverviewThe Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time.
What You Will Do
Answer customer questions by phone, email, chat, and web, accurately and courteously. Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Why It Might Be a Fit
The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well.
Requirements
- HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
- 1 year of customer service experience by phone, email, or chat.
- Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
- Dependable attendance and availability for the assigned schedule, including weekends.
Benefits
- Medical
- Dental
- Vision
- Life
- AD&D
- Disability benefits
- Paid time off
- Leaves of absences
- Voluntary benefits
- Perks
- Flexible work options
- Well-being resources
- Employee assistance program
- Business travel insurance
- Service recognition awards
- Retirement savings plan
- Employee stock purchase plan
]]>