Customer Service Rep

Alexander Technology Group
Waltham, MA
Category Customer Service
Job Description
Seeking a customer-focused professional to join a high-volume call center environment supporting participants in a federal commuter benefits program.

Requirements

  • Deliver exceptional customer service through high-volume phone, chat, and email communication.
  • Research and resolve transaction issues, technical questions, and service-related inquiries.
  • Accurately document all customer interactions and maintain detailed records.
  • De-escalate challenging situations using strong problem-solving and communication skills.
  • Meet and exceed service level agreements (SLAs) and performance expectations.
  • Support additional team initiatives and responsibilities as needed.
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