Role OverviewThis role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution.
What You Will Do
Manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.
Requirements
- Strong verbal and written communication skills
- Previous customer service experience in a call center environment
- Bilingual in English & Spanish is a plus
- Ability to multi-task in a fast-paced, high-volume environment
- Strong problem-solving and conflict resolution skills
- Attention to detail and ability to work under frequent interruptions
- Experience using CRM systems and data entry tools
- Sound knowledge of customer service principles and best practices
- Ability to work independently and as part of a team
Benefits
- 401(k) with company match
- Compensation: $19.00/hr.
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