Role OverviewWe are seeking a highly organized and detail-oriented Customer Service Representative to join our billing team in our Roswell HQ office. As an AR follow-up Specialist, you will follow up on unresolved claims to collect payments.
What You Will Do
Follow up on patient balances as assigned, contact patients to collect on balances, and/or set up payment plans. Follow up on unresolved claims to collect payments from any responsible parties. Make phone calls to check on the status of cases.
Why It Might Be a Fit
The ideal candidate will have excellent verbal communication skills, problem-solving, research, organization, and detail-oriented skills. Prior computer experience is required, and medical billing certification is a plus.
Requirements
- Excellent verbal communication skills
- Problem-solving, research, organization, detail-oriented
- 2+ years of Office experience in which problem-solving and research were major keys to success
- Able to work independently, identify patterns, and make informed decisions
- Correctly identifying root causes to determine appropriate actions and outcomes
- Prior computer experience is required
- Ability to completely and concisely summarize important details in account notes
- Medical billing certification is a plus
- Knowledge of the PI process is a plus
Benefits
- Great benefits package including medical, dental, vision, and multiple add-ons available
- Paid time off
- Paid holidays
- Mileage reimbursement and travel stipends available
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