Role OverviewThe Customer Service Representative - Dealer will handle a high volume of inbound customer inquiries in a professional and courteous manner via phone, email, text/chat or social media. They will provide accurate information while maintaining a strong customer-first mindset and ensure all interactions reflect company standards for service quality and responsiveness.
What You Will Do
The Customer Service Representative - Dealer will respond to customer questions regarding products, specifications, pricing, availability, and usage based on internal support resources. They will guide customers through product selection by clarifying needs and recommending appropriate solutions and process customer requests including entry of sample swatch orders, preparation and entry of quotes, and entry of new product orders.
Why It Might Be a Fit
The ideal candidate will have strong customer communication skills, including clear written and verbal communication, active listening, and a professional, approachable demeanor. They will be able to build rapport and maintain positive relationships with customers, demonstrating empathy, patience, and a customer-first mindset.
Requirements
- Ability to work on a computer for extended periods of time
- Ability to navigate multiple systems/screens simultaneously while assisting customers
- Occasional need to reach, bend, or lift light office materials (typically under 10–15 lbs)
- Ability to manage a high volume of customer interactions throughout the day
- Maintain focus and accuracy while performing repetitive tasks (e.g., order entry, updates)
Benefits
- Paid comprehensive training on products, accounts, and systems
- Success Coach to aid in understanding performance and career path opportunities for continued growth and advancement
- Opportunities for advancement and career growth
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