Customer Service Representative - Food Services Call Center, Part-time, Days

Northwestern Memorial Healthcare
Woodstock, IL
Category Healthcare
Job Description
The Food Services Customer Service Representative at Northwestern Medicine provides scheduling, registration, and customer service, ensuring high customer service levels for the organization and clients. The role involves handling telephone calls, directing them appropriately, and resolving customer inquiries. It's part of NM's mission to cultivate a positive workplace through patient-first care.

Requirements

  • Answers telephone in a courteous and professional manner.
  • Screens and directs calls, taking messages and relaying information.
  • Maintains confidentiality of employee and/or patient information.
  • Communicates effectively with physicians, staff, and other internal/external stakeholders.
  • Demonstrates teamwork and a positive attitude.
  • Ability to work independently.
  • Ability to work quickly and efficiently.

Benefits

  • Tuition reimbursement
  • Loan forgiveness
  • 401(k) matching
  • Lifecycle benefits
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