Role OverviewAs a Customer Service Representative, you'll be part of a remote team that provides customer service and support to clients. You'll have ownership over resolving escalated or complex calls from customers and be responsible for meeting established goals for performance metrics.
What You Will Do
Your main responsibilities will include answering incoming communications from customers, conducting research to provide answers, navigating multiple systems, and meeting performance metrics.
Why It Might Be a Fit
We're looking for candidates with at least 1 year of customer services experience, a high school diploma or equivalent, and availability to work weekends. You'll have opportunities for career and professional development, and a supportive team environment.
Requirements
- At least 1 year of customer services experience
- High school diploma or equivalent
- Availability to work weekends
- Computer experience
- Wired internet connection (fiber, cable, or DSL) with speeds above 15 Mbps
Benefits
- Base wage of $17 per hour
- Performance bonus
- Opportunities for career and professional development
- PTO
- Tuition reimbursement
- Health and wellness incentives
]]>