Role OverviewThe Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels.
What You Will Do
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
Why It Might Be a Fit
This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Requirements
- Associate Degree or coursework in Business, Communications, or a related field
- 1-2 years of experience in customer service, call center, or administrative support
- Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar
- Strong verbal and written communication skills
- Ability to handle high call volumes and multi-task across different customer service platforms
- Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively
- Proficiency in customer service software, CRM systems, and Microsoft Office applications
- Ability to remain calm and professional in high-stress situations while de-escalating customer concerns
- Strong attention to detail in data entry, documentation, and customer interactions
- Ability to work independently and as part of a collaborative team in a fast-paced environment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- PTO
- Extended illness benefits
- 401(k) with company match
- Licensure and certification reimbursement
- Student loan support
- Employee rewards and recognition programs
- Pet insurance
- Identity protection
- Legal insurance
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