Role OverviewAs a Customer Service Representative - Sales & Product Specialist, you'll support customers and help convert questions into the right purchase decisions by pairing service excellence with consultative selling. You'll be the primary contact via phone, email, and chat, resolving inquiries and issues with professionalism and accuracy. You'll also enter and manage orders, process returns, exchanges, and credits, and proactively follow up on quotes, prior purchases, and open opportunities.
What You Will Do
Your day is structured around steady customer communication and careful documentation, with time set aside to review open quotes and follow-ups. You'll work primarily using phone and computer systems, coordinating across channels as customer needs shift.
Why It Might Be a Fit
You'll work in a role where details and follow-through matter, with a customer-first approach. You'll have the opportunity to build product knowledge, stay current on updates, and share customer feedback internally.
Requirements
- High school diploma or equivalent
- 4+ years in customer service, sales, or a blended customer-facing role
- Demonstrated ability to influence purchasing decisions
- Strong written/verbal communication and relationship-building skills
- Comfortable learning and explaining technical/specialty products
- Proficiency with CRM/order tools and Microsoft Office; able to calculate discounts/percentages
Benefits
- Medical insurance
- 401(k)
- Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
]]>