Role OverviewResponsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service.
What You Will Do
Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as entry of multiple order types, change/cancel/Out of Spec requests and order statuses, and issuing credits.
Why It Might Be a Fit
Excellent communication skills, computer skills, and ability to exercise personal judgement in delivering superior customer service are required.
Requirements
- High School Diploma required
- Minimum of one year combined customer service experience and/or related education
- Personal computer experience
- Excellent communication skills (written, oral, listening, approachable)
- Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently
- Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish
- Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.
- Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities
- Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
- Utilizes established processes/procedures efficiently in daily work flows
- Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow
- Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current
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