Role OverviewThe Customer Service Representative will handle phone calls for utility services, open new accounts, handle customer billing, payment processing, and debt collection. The role requires strong math skills, effective communication, and the ability to balance cash receipts and reconcile account discrepancies.
What You Will Do
The main day-to-day responsibilities will include handling phone calls, opening new accounts, handling customer billing, payment processing, and debt collection.
Why It Might Be a Fit
The ideal candidate will have a strong background in public utilities, excellent communication skills, and experience with MS Office software. The role offers excellent pay and benefits, including full family coverage with no premiums.
Requirements
- Minimum 2-4 years' experience in billing, cash accounting, and customer service
- Public utility background
- Familiarity with MS Office software, including Excel, Word, Outlook, etc.
- High degree of customer and public contact experience by phone and in person
- Excellent communications skills
Benefits
- Excellent pay
- Full family coverage with no premiums
- Relocation assistance may be available
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