Role OverviewThe Customer Service Representative will handle phone calls for utility services, answer questions and complaints, and perform tasks related to billing, payment processing, and debt collection. The role requires strong math skills, effective communication, and a high degree of customer and public contact experience.
What You Will Do
The main responsibilities include handling phone calls, opening new accounts, handling customer billing, payment processing, and debt collection. The representative must also be able to balance cash receipts and reconcile account discrepancies.
Why It Might Be a Fit
The ideal candidate will have a strong background in public utility billing and customer service, with a high degree of customer and public contact experience. Excellent communication skills and familiarity with MS Office software are also required.
Requirements
- Minimum 2-4 years' experience in billing, cash accounting, and customer service at a utility company
- Public utility background
- Familiarity with MS Office software (Excel, Word, Outlook)
- High degree of customer and public contact experience by phone and in person
- Excellent communications skills
Benefits
- Full family coverage with NO PREMIUMS
- Relocation assistance may be available
]]>