Role OverviewThis entry-level, union-represented role offers qualified candidates an opportunity to join a fast-paced environment in Upstate NY. The position is responsible for completing transactions, research, analysis, and problem-solving to facilitate a timely and satisfactory response to customer issues and concerns.
What You Will Do
Handle emergency calls, update customer account information, apply customer payments, assist customers with beginning and ending service, scheduling field orders, assist customers with billing issues, handle collections, and respond to all customer contacts.
Why It Might Be a Fit
Must be willing to work assigned shifts, including weekends, holidays, and overtime. Must remain up to date with all verbal and written communications, including using email and supervisor-to-agent communication tools.
Requirements
- Customer Service Experience preferred
- High School Diploma or GED
- Ability to multitask between multiple system applications
- Strong interpersonal verbal and written skills
- Multi/bilingual candidates preferred
Benefits
- Medical
- Dental
- Life Insurance
- 401(k) plan
- Vacation
- Tuition assistance
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