Role OverviewMCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and technology solutions across multiple industries and countries worldwide. We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions.
What You Will Do
Handle inbound and outbound contacts in a courteous, timely, and professional manner, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.
Why It Might Be a Fit
Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply. The ideal candidate is highly motivated and dedicated, with excellent organizational, written, and oral communication skills, and the ability to type swiftly and accurately.
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
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