Customer Service Representative (Asphalt & Aggregate)

CRH
City of Albany, NY
Category Operations
Job Description
Role Overview

The Customer Service Representative is responsible for providing exceptional customer service in a fast-paced environment, performing a wide variety of Customer Service functions including taking and fulfilling customer orders, inputting orders into the point-of-sale system, and collaborating with operations/haulers to coordinate delivery.

What You Will Do

The employee will take and fulfill customer orders, input orders into the point-of-sale system, and communicate directly with the Sales department regarding scheduling.

Why It Might Be a Fit

The ideal candidate will be energetic and customer-friendly, with the ability to work in a fast-paced team atmosphere that focuses around the customer in the aggregates, asphalt & construction industry.

Requirements

  • energetic and customer-friendly
  • ability to work in a fast-paced team atmosphere
  • basic computer skills
  • strong attention to detail
  • ability to work independently
  • willingness to work overtime
  • ability to communicate well with Supervisors, Dispatchers, Drivers and other employees
  • ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations

Benefits

  • comprehensive medical, dental and disability benefits programs
  • group retirement savings program
  • health and wellness programs
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