CUSTOMER SERVICE REPRESENTATIVE (ENGLISH-SPEAKING)

SafeRide Health
Any Location, TX
Category Customer Service
Remote
Job Description
As a Customer Service Representative, you will serve as the first point of contact for members, providers, and health plans requesting non-emergency medical transportation (NEMT). You will help coordinate rides to urgent and non-urgent medical appointments while delivering compassionate, accurate, and efficient service to diverse populations nationwide.

Requirements

  • High school diploma or equivalent
  • Minimum of one (1) year of inbound call center experience in a high call-volume environment
  • Ability to type at least 35 words per minute accurately
  • Strong verbal and written communication skills
  • Demonstrated ability to remain calm and professional in high-stress situations
  • Ability to work flexible shifts
  • Must pass a criminal background check and sanctions screening

Benefits

  • Career growth and development opportunities
  • Competitive hourly pay
  • Quarterly performance-based incentive opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid sick leave
  • Paid company holidays
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