Role OverviewThe Customer Service Representative ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact. Resolution may require system research and/or contacting experts in other areas of the company.
What You Will Do
Communicates with customers to resolve issues related to health insurance plans, completes interactions based on company standards and directives, and keeps accurate electronic notes of conversations.
Why It Might Be a Fit
The ideal candidate will have strong customer service skills, be able to work independently, and have excellent problem-solving and communication skills.
Requirements
- High school diploma or equivalent
- Minimum two (2) years' experience in a specialized customer service environment
- Must pass company proficiency test: Customer Service Assessment
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