Role OverviewThis position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases. The duties include initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, interviewing customers in person and/or over the telephone, interacting with other states, employers, and other business partners, and making decisions based on case information and provided documentation.
What You Will Do
Initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, interviewing customers in person and/or over the telephone, interacting with other states, employers, and other business partners, and making decisions based on case information and provided documentation.
Why It Might Be a Fit
This role is an excellent fit for critical thinkers who enjoy working with customers and problem solving.
Requirements
- Currently employed with the Florida Department of Revenue in the Child Support Program
- Two years of experience processing information using a computer system
- Two years of experience conducting research and analyzing information to make decisions
- Two years of experience communicating with others to gather information
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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