Customer Service Representative I

The Customer Service Representative I will support the After-Care Team/Customers in Austin, creating a high level of satisfaction for customers who contact Ottobock after the sale. The role involves using company procedures and systems, knowledge of products, and personal resourcefulness to process customer requests, resolve customer problems and complaints, and provide the Ottobock customer experience.

What You Will Do

The Customer Service Representative I will be responsible for creating a world-class experience for internal and external customers, answering and dealing with incoming calls, liaising between customers and technicians, providing accurate information, and scheduling loaner devices.

Why It Might Be a Fit

The ideal candidate will have excellent interpersonal communication skills, experience with enterprise-based software solutions, and proficiency with written communication. They will be able to effectively handle customer complaints, work in a team environment, and maintain flexible hours.

Requirements

• Minimum two-year associate degree or 2 years work experience in a remote customer service related environment and a high school diploma or equivalent
• Excellent interpersonal communication skills with emphasis on telephone skills
• Experience with enterprise-based software solutions preferred
• Proficiency with written communication
• Able to effectively handle customer complaints
• 1-3 years data entry experience required
• Able to use Internet and email with proficiency with Microsoft Office products
• Resourceful. Customer oriented. Organized and able to handle multiple priorities
• Flexible; adaptable to change
• Able to manage time
• Strong organizational skills and ability to work independently
• Capable of following departmental guidelines and company code of conduct
• Able to work in a team environment
• Able to maintain flexible hours

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave