Role OverviewAs a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members, providing resolution for questions about benefits, claims, and eligibility, and documenting notes of each call.
What You Will Do
Successfully complete our training program, answer inbound calls, provide resolution for questions, document notes, and ensure adherence to Customer Service metrics.
Why It Might Be a Fit
You will have access to comprehensive benefits, including medical, dental, vision, life, and global travel health insurance, 401(k) with employer contribution match, paid time off, and 11 holidays.
Requirements
- 0-1 years related work experience
- Inbound call center experience in the health insurance industry
- High school diploma or GED
- Professional phone voice and etiquette
- Demonstrated proficiency in Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
Benefits
- Medical, dental, vision, life, and global travel health insurance
- Life insurance, Short- and long-term disability programs
- Leave programs to support personal circumstances
- 401(k) with employer contribution match
- Paid time off, volunteer time off, and 11 holidays
- Comprehensive wellness program
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