Role OverviewAs a Customer Service Representative, you will handle inbound customer calls from providers and members, providing the highest level of service in a courteous manner.
What You Will Do
Answer inbound calls, provide resolution for questions about benefits, claims and eligibility, document notes of each call, and ensure adherence to Customer Service metrics.
Why It Might Be a Fit
This role requires 0-1 years of related work experience, inbound call center experience in the health insurance industry, and a high school diploma or GED.
Requirements
- 0-1 years related work experience
- Inbound call center experience in the health insurance industry
- High school diploma or GED
- Professional phone voice and etiquette
- Demonstrated proficiency in Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Global travel health insurance
- Short- and long-term disability programs
- Leave programs
- 401(k) with employer contribution match
- Paid time off
- Volunteer time off
- 11 holidays
- Comprehensive wellness program
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