Role OverviewThe Customer Service Specialist handles customer service requests with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.
What You Will Do
Answer incoming phone calls, assist with day-to-day operation of the Center, handle and resolve customer concerns, and maintain customer records.
Why It Might Be a Fit
The ideal candidate will have excellent customer-service, communication, and interpersonal skills, and be able to work effectively in a fast-paced and constantly changing environment.
Requirements
- High school diploma or equivalent
- 1 year experience working in customer service or other customer-facing environment
- Experience or training in the use of computers and related systems in an administrative office environment
- Excellent customer-service, communication, and interpersonal skills
- Ability to multi-task and work effectively in a fast-paced environment
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedures
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
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