Customer Service Representative I

Requirements

• Opens new accounts including checking, savings, CDs, IRAs and other products offered by the bank.
• Complies with all applicable regulations, policies and procedures.
• Assesses customer needs and cross sell appropriate products and services.
• Supports attainment of branch goals.
• Resolves customer concerns and ensure effective and long term problem resolution.
• Develops and builds customer loyalty.
• Follows up on referrals made by other team members.
• Provides assistance with loan origination and processing as needed.
• Responds to customer inquiries relating to products, rates and services.
• Provides ancillary services such as notary services.
• Maintains positive, friendly and professional attitude and appearance.
• Adheres to work schedules.

Benefits

• Paid time off
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance