Customer Service Representative II

City of Tampa
Tampa, FL
Category Customer Service
Job Description
This is a full-time, in-person customer service representative position that involves research, analysis, and problem-solving of customer service issues. The job requires a high school diploma and 3 years of experience in customer service, problem resolution, or field inspections, with 1 year of experience in the assigned area. The employee will work in a lead capacity, provide assistance to lower-level employees, and perform various tasks related to utilities service, billing charges, and taxes.

Requirements

  • Graduation from an accredited high school
  • Three (3) years of experience in the field of customer service, problem resolution, or field inspections
  • One (1) year of experience relating to the assigned area
  • Possession of a valid Florida driver's license (preferred)

Benefits

  • Health benefits
  • Paid time off
  • Retirement plan
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