Role OverviewThe Railroad Commission of Texas seeks a Customer Service Representative to perform responsible customer representative duties in the Public Sales Unit, Information Services Section, Information Technology Division. The Public Sales Customer Service Representative performs work such as recording, classifying, examining, and verifying financial records, documents, or reports, and assisting customers with record requests and payments related to oil and gas records and fees.
What You Will Do
Respond to customer inquiries and requests by telephone, e-mail, or in person. Receive, record, and audit large sums of money collected from records research copies, and Oil and Gas Division permit fees. Process POS credit card transactions, as well as checks for payments. Prepare receipts and may receive cash.
Why It Might Be a Fit
The ideal candidate will have direct customer service experience, including financial transactions, and the ability to work independently as well as part of a team. The candidate should also be able to work 8:00 AM – 5:00 PM in the office and have a high school diploma or GED.
Requirements
- High school diploma or GED
- Direct customer service experience, including financial transactions
- One or more years of relevant professional experience
- One or more years of experience receiving, recording, and auditing large sums of money collected through financial transactions
Benefits
- Generous paid time off, including vacation, sick time, and at least 12 paid holidays per year
- Telework options for eligible positions
- Flexible work schedules
- Retirement pension with a 150% agency match
- 401(k), 457(b) and Roth
- Health premiums 100% paid for full-time employees
- Tuition Reimbursement
- Wellness and Exercise Leave
- Career development programs/opportunities for advancement
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