Customer Service Representative II

As a Customer Service Representative II, you will be responsible for providing exceptional customer service, resolving customer issues, and maintaining a positive first impression. You will work in a fast-paced environment, interacting with customers, team members, and management. Our company values are clear values, caring, loyalty, humility, and a deep commitment to community.

What You Will Do

Your main responsibilities will include greeting customers warmly, providing clear directions, reporting security concerns, assisting fellow team members, and offering exceptional service. You will also perform routine maintenance tasks, resolve customer requests, and patrol parking areas to prevent damage and theft.

Why It Might Be a Fit

We are looking for a candidate with an outgoing and enthusiastic personality, experience dealing with irate customers, and a willingness to do whatever it takes to earn a "Thank You." You will be part of a team that values clear values, caring, loyalty, humility, and a deep commitment to community.

Requirements

• Valid CA Driver's License
• Ability to stand and walk up to 8 hours per shift
• Ability to speak clearly, distinctly, and effectively using tact and diplomacy
• Experience dealing with irate customers and resolving customer issues and/or complaints
• Outgoing and enthusiastic personality

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs