Customer Service Representative II

Staples
Framingham, MA
Remote
Job Description
Staples is seeking a Customer Service Representative II to support their business with confidence, knowledge, and a commitment to providing excellent customer experiences. The role involves resolving complex issues, collaborating with various teams, and exceeding customer expectations. The company emphasizes a flexible and efficient approach to customer service.

Requirements

  • Advanced customer focus capabilities
  • Ability to diagnose and correct problems
  • Ability to take action and handle tough issues
  • Basic High Speed Internet and PC/hardware setup
  • 8:30 AM - 5:00 PM Eastern Time commitment for training

Benefits

  • Inclusive culture
  • Online and Retail Discounts
  • Company Match 401(k)
  • Physical and Mental Health Wellness programs
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