Role OverviewThe Customer Service Representative III will act as a resource to AIT's customers' requests and resolve delivery issues by answering customers' questions and working on resolving them in coordination with other departments. This role will focus on establishing new relationships, managing and maintaining existing customers' accounts, and assessing customers' needs, translating into results-oriented solutions.
What You Will Do
Proactively meet or exceed Customer KPI's and milestones within a timely manner, mentor and train new hires, monitor and service capacity available on the load board, and provide feedback on enhancing current procedures to increase efficiency and better serve customers.
Why It Might Be a Fit
This role requires a strong work ethic, a growth mindset, and a customer service focus, with a team player who works well with others and is respectful to teammates. The ideal candidate will be passionate about their craft, always looking for ways to improve themselves and the company, and being open to change and doing things differently.
Requirements
- High School or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience working in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company
Benefits
- Medical
- Prescription
- Health Savings Account
- Flexible Spending Accounts
- Dental
- Vision
- Life
- AD&D
- Disability
- Supplemental Health
- Employee Support
- Paid Parental Leave
- Pet Insurance
- 401(k)
- Tuition Reimbursement
- Up to 10 to 20 days of vacation
- 2 personal days
- 1 floating holiday
- 5 sick days
- 5 volunteer hours
- 6 company holidays
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