Role OverviewThe Customer Service Representative/ Inside Sales Representative will sell the organization's products and services to prospective and established customers, handle customer needs, and collaborate with Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.
What You Will Do
The CSR will handle customer needs, provide excellent customer service, execute all aspects of the sales function, recommend alternate products, obtain and monitor scheduled shipment dates, generate new and repeat sales, educate customers about product terminology, and maintain records and prepare reports on sales activities.
Why It Might Be a Fit
The role requires a professional, skilled individual with knowledge of the organization's policies, procedures, practices, products, and services, as well as effective customer service and sales skills, and the ability to work positively with all levels of management and peers.
Requirements
- 1 – 3 years of progressive sales experience
- High School diploma or GED equivalent, some colleges preferred
- Knowledge of HVAC equipment/products is preferred
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
Benefits
- Benefits are effective on day one for all full-time direct hires
- Training programs are available to help guide team members and develop new skills
- Growth Opportunities - there are immense opportunities to grow your career
- You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd
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