Role OverviewAs a Customer Service Representative, you will be part of a team that provides best-in-class service to customers. You will be responsible for handling high-volume customer inquiries, communicating product features and benefits, and maintaining satisfactory key performance indicators. The role requires a personable, customer-service oriented individual who is interested in helping people protect their future.
What You Will Do
Handle high volume of inbound customer and sales agent inquiries, communicate and educate on product features, benefits, and contract provision details, and maintain satisfactory level of key performance indicators.
Why It Might Be a Fit
This role is a great fit for individuals who are accountable, ethical, and have good decision-making ability, problem-solving skills, and strong verbal and written communication skills.
Requirements
- Associates degree or equivalent years of related experience
- Minimum 2 years of customer service and/or call center experience
- Accountable, ethical, good decision-making ability
- Problem solving / ability to assess and take appropriate action
- Strong verbal and written communication skills
- Excellent computer navigation skills and ability to multitask
Benefits
- Standard- Medical, Dental, Vision
- Life Insurance, Short-Term & Long-Term Disability
- Vacation, Holidays
- Paid Training
- 401K with Company Match
- Cash Value Pension Plan
- Tuition Reimbursement
- On-site Gym & Cafeteria
- Employee discounts
- Employee Resource Groups
- Volunteer Opportunities
- Casual Dress
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