Customer Service Representative

Requirements

• Deliver a positive consumer experience that strengthens brand perception and drives unsolicited word of mouth advocacy.
• Manage inbound consumer calls to diagnose issues, determine root causes, and provide clear product and technical support solutions.
• Use technology effectively to identify products, explain resolutions, and guide consumers through repairs or installation of service kits.
• Navigate challenging or sensitive situations by negotiating solutions that create positive outcomes for both the consumer and Larson.
• Maintain professional composure and communication throughout all interactions.
• Consistently meet daily performance metrics, including call quality, call management, productivity, and adherence to established processes.
• Accurately document consumer information, product details, and troubleshooting steps as required.
• Performs other duties and/or special assignments as needed

Benefits

• Medical, dental, vision
• Annual bonus opportunities
• Paid time off
• 401K
• Profit sharing
• Product discounts