Customer Service Representative

Rhode Island Housing
Providence, RI
Category Finance
Job Description
We are seeking a dynamic professional to serve as a Customer Service Representative within our Loan Servicing Department. As a Customer Service Representative, you will provide accurate information about our products, address billing inquiries, resolve customer concerns, and offer effective solutions.

Requirements

  • Three years of customer service experience in a mortgage or consumer finance customer service setting.
  • Strong customer focus, communication, listening, and analytical skills.
  • Effective written communication skills.
  • The ability to work in a fast-paced environment and to multitask is imperative.
  • Ability to work with limited direct supervision.
  • Strong computer skills and the ability to use standard Microsoft Office software.
  • Bilingual ability preferred (particularly Spanish or Portuguese).
  • Business Certificate or associate’s degree in business administration or related field preferred, or equivalent work experience required.

Benefits

  • Parking Stipend
  • Medical/Dental/Vision/Life Insurance
  • Paid Time Off
  • Retirement Options
  • Flexible Work Hours- If Position Eligible, Future Hybrid Work May Be Available
  • Education Reimbursement
  • Onsite Fitness Classes
  • Volunteer Days
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