Customer Service Representative

Requirements

• Answer a multi-line phone system promptly and courteously.
• Schedule service appointments and communicate effectively with pest specialists.
• Manage customer correspondence and maintain accurate records using PestPac software program.
• Update and maintain customer account information with accuracy and integrity.
• Handle customer inquiries and concerns with empathy and professionalism.
• Support all facets of branch operations with teamwork and a positive attitude.
• Demonstrate accountability by following through on customer issues and commitments.
• Represent the company with excellence in every interaction.

Benefits

• 401k/Company match
• Company paid Life/AD&D and Long-Term Disability
• Paid Vacation/Sick Time
• 9 Paid Holidays
• Team Member Referral Bonus
• Employee Assistance Program