Customer Service Representative

National Dentex Labs
Fenton, MO
Category Customer Service
Job Description
Join National Dentex as a Customer Service Representative in Fenton, MO. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. The position features employee benefits, including health, dental, vision, disability, and life insurance, paid holiday, vacation, and sick time, 401K with company contribution, and tuition reimbursement.

Requirements

  • Answer and process phone calls in a timely manner
  • Enter case and call notes when directed
  • Update and distribute SOP's per direction of department managers
  • Manage, set up new accounts and prepare new customer packets when needed
  • Maintain office supply needs and assist with purchasing and inventory requirements
  • Maintain and coordinate marketing supplies & documentation as needed
  • Troubleshoot basic technical issues
  • Analyze remakes by customer and ensure any issues are resolved
  • Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
  • Assist with monthly statement process
  • Customer retention
  • All other duties as assigned

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Paid holiday time
  • Paid vacation time
  • Paid sick time
  • 401K with company contribution
  • Tuition reimbursement
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