Customer Service Representative

Sentara Health
Virginia Beach, VA
Category Customer Service
Remote
Job Description
Customer Service Representative role at Sentara Health, responsible for handling incoming calls and resolving issues related to member eligibility, plan prescription benefits, and claim payment issues or patient services needs.

Requirements

  • High school diploma or equivalent required
  • Two years of customer service experience required
  • Previous data entry experience required
  • Prior scheduling experience required
  • Experience in a high-volume call center preferred

Benefits

  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Long-Term, Short-Term Disability, and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance
  • Student Debt Pay Down
  • Pet Insurance
  • Legal Resources Plan
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