Customer Service Representative

Maine Insurance Agents Association
Any Location, ME
Category Customer Service
Job Description
Role Overview

Join our team as an Entry-Level Customer Service Representative and become a licensed insurance agent to serve our clients. You'll provide top-notch service, learn about the insurance industry, and build genuine connections with our clients.

What You Will Do

Answer incoming phone calls, greet walk-in clients, assist or direct clients to appropriate sources, provide friendly and professional service, and efficiently navigate client billing inquiries.

Why It Might Be a Fit

We're looking for a candidate with experience providing customers with unmatched, personalized service, strong interpersonal and communication skills, and a commitment to learning and growing.

Requirements

  • High school diploma or equivalent
  • Experience in customer service or a related role
  • State Insurance License or commitment to obtain
  • Strong interpersonal and communication skills
  • Comfort with sales processes and general understanding of sales technique
  • Proficiency with computer systems
  • Ability to handle multiple clients and tasks in a fast-paced environment
  • Willingness to attend ongoing training and professional development opportunities
  • Ability to arrive on time and be dependable for a 40-hour work week commitment

Benefits

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Cancer Care Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Paid Holidays
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