Role OverviewWe’re looking for a motivated and detail-oriented Customer Service Representative to join our team full-time. In this role, you’ll be the primary point of contact for our suppliers — providing exceptional support, ensuring a smooth onboarding experience, and maintaining CanQualify’s reputation for top-tier service and reliability.
What You Will Do
Serve as the first point of contact for supplier inquiries via phone, email, and chat. Provide step-by-step assistance to suppliers navigating the CanQualify platform. Manage incoming requests, troubleshoot issues, and escalate complex concerns when necessary.
Why It Might Be a Fit
Opportunity to be part of a fast-growing organization backed by Tang & Company. Collaborative, team-oriented culture that values initiative and innovation. Competitive compensation and benefits package.
Requirements
- 3 years of customer service or client support experience, preferably in a B2B or SaaS environment
- Strong communication skills — both written and verbal
- Exceptional attention to detail and organizational abilities
- Problem-solving mindset and ability to work under minimal supervision
- Proficient in Microsoft Office Suite and comfortable learning new software tools
- Experience in construction, energy, or industrial compliance management is a plus
Benefits
- Competitive compensation and benefits package
- Room for career advancement and professional development
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