Role OverviewThe Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.
What You Will Do
Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records.
Why It Might Be a Fit
Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.
Requirements
- Proven customer service and phone handling experience with active listening skills
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions
- Strong interpersonal skills with a team-oriented, safety-conscious mindset
- Demonstrated ability to support sales and identify new opportunities
- Positive, motivated attitude aligned with the “Make Money and Have Fun” culture
- Valid driver’s license, clean driving record, and reliable transportation
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
- Bilingual (English/Spanish) preferred
- Intermediate ERP system skills for transaction management
- Experience in B2B relationship management within building materials distribution
Benefits
- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical/dental/vision
- Flexible spending accounts
- Company-paid life and short-term disability
- Optional long-term disability
- Additional life insurance
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