Role OverviewCustomer Service Representative position with General Dynamics Information Technology, utilizing root cause analysis and problem solving skills to manage inbound calls in a state-of-the-art contact center.
What You Will Do
Answering incoming phone calls, providing accurate information to callers, researching issues, and providing alternative solutions.
Why It Might Be a Fit
Must have 1+ years of customer service or other telephone experience, high school diploma or G.E.D., and ability to work and train onsite as required.
Requirements
- High school diploma or G.E.D.
- 1 or more years of customer service or other telephone experience
- Experience working with fax machines, computer software, and telephone technology
- Ability to work and train onsite as required
- Ability to work any full-time shift during contact center hours of operation
- Access to high speed wired internet connection
- Access to a quiet work environment free from distractions
- Ability to pass a criminal background check, drug screening, and credit check
- Ability to work first 90 days without absences
- Louisiana residency within a reasonable driving distance of the facility
Benefits
- Competitive pay
- Benefits package
- Hybrid work environment
- Opportunity to support a large government contract
- Medical plan options
- Dental plan options
- Vision plan
- 401(k) plan
- Full flex work weeks
- Paid time off plans
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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