Role OverviewThe Customer Service Representative will work closely with cross-functional groups to resolve customer questions, gain customer insight of IMI Norgren products, and create a positive experience with our customers. Work Environment: University Park, IL Hybrid Mon & Fri WFH Tues-Thurs In Office.
What You Will Do
Ensure customer satisfaction through prompt assistance by answering incoming customer calls and emails, providing accurate information regarding orders, price quotations, delivery, expedites and all other inquiries. Acquire detailed knowledge and business acumen of the products and processes.
Why It Might Be a Fit
We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward. We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed.
Requirements
- Bachelor's degree from four-year College or University (2-3 years of work experience will be considered) OR High School Degree and (3 - 4) years of customer facing experience
- Proficient with MS Office Suite (Word, Excel, PowerPoint & Outlook)
- Ability to handle customer interaction through various channels of communication
- Ability to communicate professionally via phone and email correspondence
- Exceptionable follow through and ability to prioritize
Benefits
- Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
- Best-in-class 401K plan with zero vesting and up to 6% contribution matching
- 14-week maternity leave at full pay (Adoption benefits are equivalent)
- 4-week paternity leave at full pay (Adoption benefits are equivalent)
- Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups
- PTO, encompassing inclusive holidays
- Career Development opportunities (IMI’s ‘Catalyst’ Program)
- Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
- Mental Health and wellness programs to support you and your family
- Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
- Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
- Free financial advisors, webinars, and classes through Charles Schwab
- Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%
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