Role OverviewThis Customer Service Representative works under close supervision and follows specific procedures and detailed instructions in handling incoming and outgoing calls. The CSR will complete all data entry while actively communicating with the customer.
What You Will Do
Handle incoming and outgoing calls with patience, tact, and courtesy. Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
Why It Might Be a Fit
Contribute positively to a work environment that is flexible, adaptable, and team based. Provide, receive, and seek feedback in a positive manner to encourage team building.
Requirements
- High school diploma or GED required
- 3-months or more experience in a call center or customer service environment preferred
- Previous experience with computers, phone systems, and headsets preferred
Benefits
- 11 Paid Holidays
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
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